Nova Scotia College of Medical Laboratory Technologists

How to File a Complaint

All complaints must be received in writing via the on line form (attached below), email, or standard postal service. There is no time limit to make a compliant. If you require help in writing a complaint, please contact or call 902-789-5095

Please note: 
NSCMLT cannot investigate anonymous complaints or a complaint against healthcare professionals who are not a member of NSCMLT; such as medical laboratory assistants, and phlebotomists. All formal complaints received, will be reviewed to ensure they are within the mandate of NSCMLT to investigate.

Information Required to Submit a Complaint

  • Medical laboratory technologist name
  • Reason for the complaint with as much detail as possible
  • Date and time the incident occurred
  • Names and contact information for any witnesses to the complaint
  • Hospital or location where the incident arose
  • Names of those you may have addressed your concerns with
  • Details of any discussions with the MLT about your concerns
  • Any supporting documentation you wish to support for consideration
  • Your contact information 
  • Once the College receives a written complaint, an investigation will be initiated and we will contact that complainant (MLT) to respond to the complaint

To complete the online form

NSCMLT takes complaints against our members and employees as a serious matter. Only qualified Medical Laboratory Technologist can perform medical laboratory testing. In order for us to properly investigate your concern, you are requested to fill out the form as accurately and completely as possible. Should you have any questions about the process, please contact the NSCMLT Registrar.

NSCMLT may obtain your personal health information if you are the patient, or the patient's personal health informatio, for the purpose of investigating your complaint. 

Please note we will notify the MLT(s) of your complaint  and will provide the MLT with a copy of it. 

Date occurred *
Please provide the date of complaint
Select date
Complainant's Name *
Please enter the name of the complainant
Who is making the complaint
Complainant Email *
Please enter a valid email address
Complainant Phone (123-456-7890) *
Please type your phone number in the following format: 123-456-7890
Complaint is against *
Please tell us who the complaint is against
Provide the name of the medical laboratory technologist (MLT)
Place Occurred *
Please enter the name of the laboratory where the incident occurred
Laboratory name
Department *
Please enter the laboratory name

Date, Time and place the incident occurred:

1. Describe accurately the details of your complaint and against whom *
Please provide the details of your complaint
2. Identify all known person(s), documents, and witnesses *
Please identify all known person(s), documents, and witnesses
3. Describe the negative impacts of this incident *
Describe the negative impacts of this incident
4. Give additional comments which you believe are relevant and important during the investigation.
Invalid Input
The information you are submitting must be true and accurate.

NSCMLT logo Log In

Land Acknowledgement - NSCMLT would like to begin by respectfully acknowleding that the province of Nova Scotia is the ancestral homelands of many diverse populations and acknowledge that we are on the traditional lands, referred to as Mi'kma'ki the ancestral and unceded territory of the Mi'kmaq People who are the founding people of Nova Scotia under the "Treaties of Peace and Friendship". We respect the Peace and Friendship treaties, we acknowledge the harms and mistakes of the past, and we dedicate ourselves to move forward in partnership with Indigenous communities in a spirit of reconciliation and collaboration.  

Get in Touch


380 Bedford Highway, Suite 202

Halifax, Nova Scotia B3M 2L4

Phone 902-789-6465


 We are Moving August 1 2024 to

202-1597 Bedford Hwy

Bedford NS  B4A 1E7


Please complete the Contact Us Form under the Contact tab