How to File a Complaint

How to File a Complaint Video

This video will help you understand how to file a complaint with NSCMLT.

All complaints must be received in writing via the on line form (attached below), email, or standard postal service. There is no time limit to make a compliant. If you require help in writing a complaint, please contact registrar@nscmlt.org or call 902-789-5095

Please note:
NSCMLT cannot investigate anonymous complaints or a complaint against healthcare professionals who are not a member of NSCMLT. All formal complaints received, will be reviewed to ensure they are within the mandate of NSCMLT to investigate.

Information Required to Submit a Complaint

Combined laboratory and xray techologist, medical laboratory assistant or medical laboratory technologist name
Reason for the complaint with as much detail as possible
Date and time the incident occurred
Names and contact information for any witnesses to the complaint
Hospital or location where the incident arose
Names of those you may have addressed your concerns with
Details of any discussions with the CLXT, MLA or MLT about your concerns
Any supporting documentation you wish to support for consideration
Your contact information
Once the College receives a written complaint, an investigation will be initiated and we will contact that complainant (CLXT, MLA or MLT) to respond to the complaint

To complete the online form

NSCMLT takes complaints against our members and employees as a serious matter. This complaint form is designed to help us understand the details of your issue and ensure that appropiate action is taken to address your concerns. We take all complaints seriously, and our goal is to maintain the highest standards of care and service. Whether your complainted is related to the quality of care, patient rights, professionalism, or any other issue related to healthcare services, we are committed to investigating it thoroughly and fairly. Please take a moment to provide as much detail as possible to help us fully understand your complaint. The more specific information you can provide, the better we can assess the situation and take necessary steps. All information provided will be treated with the utmost confidentiality and will only be used for the purpose of resolving your complaint. If you need assistance completing the form, or have any questions, please contact our office at info@nscmlt.org. NSCMLT may obtain your personal health information if you are the patient, or the patient's personal health information, for the purpose of investigating your complaint. Please note we will notify the MLT(s) of your complaint and will provide the MLT with a copy of it to provide a response.
Date occurred	* Please provide the date of complaint	Select date
Complainant's Name	* Please enter the name of the complainant	Who is making the complaint
Complainant Email	* Please enter a valid email address
Complainant Phone (123-456-7890)	* Please type your phone number in the following format: 123-456-7890
Complaint is against	* Please tell us who the complaint is against	Provide the name of the medical laboratory professional
Place Occurred	* Please enter the name of the laboratory where the incident occurred	Laboratory name
Department	* Please enter the laboratory name	(emergency, blood collection services or clinic, laboratory etc)
Date, Time and place the incident occurred:
1. Describe accurately the details of your complaint such as poor quality care, negligence, unprofessional behaviour, discrimination or harassment, breach of patient confidentiality, etc and against whom. * Please provide the details of your complaint
2. Identify all known person(s), documents, and witnesses * Please identify all known person(s), documents, and witnesses
3. Describe the negative impacts of this incident * Describe the negative impacts of this incident
4. Give additional comments which you believe are relevant and important during the investigation. Invalid Input
By checking this box, I confirm that the information I have provided is true and accurate.By submitting this form, you are signing this document electronically. The information you are submitting must be true and accurate.

How to File a Complaint

Information Required to Submit a Complaint

Date, Time and place the incident occurred:

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